Bangkok Thai on Main
June 2007 — June 2012
Pleased customers by providing a pleasant dining experience.
Oriented, trained, assigned,, coached, counseled, and disciplined employees; communicated job expectations; planned, monitored, appraised, and reviewed job contributions; enforced policies and procedures.
Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Publicized the restaurant by placing advertisements; inviting editors to review the restaurant; contacted local businesses to hold social events at the restaurant.
Maintained a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; maintaining security systems; maintaining parking lot and walkways.
Avoided legal challenges by conforming to the regulations of the alcoholic beverage commission.
Maximized bar profitability by ensuring portion control; monitored accuracy of charges.
Maintained ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitored food presentation and service.
Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.