Sales Support Operations Manager
July 2011 — June 2013
Main responsibilities include managing the communication chain between Top 5 Global Account, A.P Moller Maersk and HP, in successfully providing the best customer sales service and support.
First point of contact on Order Management, daily customer interaction via email, telephone and video conference.
Taking business decisions and negotiating new project deadlines, start-up points and overall contract value after discussing it with the Sales Department
Managing Global Corporate account operations for Nordics region. Dedicated operations management for AP Moller Maersk. Coordinating the Catalogue Support team to update the catalogue according to the prices and products agreed between Sales Support and Customer.
Organizing weekly Operational Call Conferences with the Account Operations Manager, Sales, Catalogue Manager and the client to discuss the current issues and determining the best course of action.
Taking action in planning and implementing new procedures for order entry issues and improving the overall system.
Escalation point for all open Volume Corporate orders.
Managing multiple back-office departments and giving indications to collaborate in order to provide accurate information to the customer.
Managing the finance department on resolving the customer's issues or requests.
Coordinating the logistics department and managing the customer's returns and disputes.