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Andrei Condor

Andrei Condor

Senior Customer Engagement Advisor


Bucharest, Bucharest

Andrei Condor is a Customer Engagement Advisor at Honeywell



Senior Customer Engagement Advisor

Managing the Singapore, Australia and Middle East regions for Field and Product solutions.
Managing internal departments to meet the customer's expectations and to keep the orders within the agreed SLA
Weekly Booking and Revenue reports per the agreed target/quota.

Career medium 01
Career medium 01


Sales Support Operations Manager

Main responsibilities include managing the communication chain between Top 5 Global Account, A.P Moller Maersk and HP, in successfully providing the best customer sales service and support.

First point of contact on Order Management, daily customer interaction via email, telephone and video conference.
Taking business decisions and negotiating new project deadlines, start-up points and overall contract value after discussing it with the Sales Department

Managing Global Corporate account operations for Nordics region. Dedicated operations management for AP Moller Maersk. Coordinating the Catalogue Support team to update the catalogue according to the prices and products agreed between Sales Support and Customer.

Organizing weekly Operational Call Conferences with the Account Operations Manager, Sales, Catalogue Manager and the client to discuss the current issues and determining the best course of action.
Taking action in planning and implementing new procedures for order entry issues and improving the overall system.
Escalation point for all open Volume Corporate orders.
Managing multiple back-office departments and giving indications to collaborate in order to provide accurate information to the customer.
Managing the finance department on resolving the customer's issues or requests.
Coordinating the logistics department and managing the customer's returns and disputes.



Field Sales

Main activity contained in scouting for potential new customers for the Gold and Platinum line credit cards offered by Citibank.
Other responsibilities included business meetings with high level management from medium, high businesses in which they would be presented with the benefits of the Gold/Platinum Credit cards.
This was a great opportunity to gain and develop new sales skills and techniques which have helped me further improve myself.

Career medium 02
Career medium 06


Inside Sales - Cards Division

Credit Europe Bank is an important banking institution on the romanian market. Its
main activity sector is selling the well known CARD AVANTAJ, a credit card with
which you can buy products in installments free of interest.

Providing a wide range of support for customers.
Included in these responsabilities, is checking suspicious transactions and
notifying the customer about these issues.

Sales of banking products (credit cards) in assigned territory to both Retail and Corporate customers, mostly using cold calling.

Side tasks included facilitating communication between customers and the bank's customer service department in matters such as blocked cards, updating customer information, providing payment information, etc


CGS Romania

Team Leader

-Maintaining a high level of proficiency and success rate imposed by upper
-Creating daily, weekly and monthly reports based on the department's productivity
- Resolving customer and management escalation issues.
- Weekly call conferences with the US team to maintain and improve system
platforms and work productivity.
- Verifying the quality of work the team members did based on a quality template
form to track the policy of working certain types of orders.
- Providing monthly feedback to team players and trying to motivate them to keep
working at their best.
- Keeping up-to-date with the night hours, medical leaves or vacations for the
agents in my team
- Completing the monthly salary database

Career medium 03
Career medium 01


Collection Specialist

Main activities and responsibilities To collect the debts that the customers have with the company : AOL ( America Online )
Responsibilities included taking inbound and outbound calls to customers or companies explaining the debt and convincing them to clear it.

Name and address of employer CGS ROMANIA

Type of business or sector Customer Service


Universitatea Româno-Americană din București

Bachelor's degree, Management and Information Technology

C.A. Rosetti Highschool

High School Diploma, IT