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Andrea Premate

Andrea Premate

Online Community Manager

Ivy Exec (IvyExec.com)

Online Community Manager at Ivy Exec

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Ivy Exec (IvyExec.com)

Online Community Manager

Mentorship Program Manager

Responsible for creating, developing, optimizing and managing Ivy Exec's Mentorship program which is a unique network of over 400 seasoned executives who volunteer their time to mentor Ivy Exec members who face a wide range of career challenges and opportunities.

• Help members find mentors that fit their specific career needs
• Oversee the successful execution of mentoring sessions
• Provide user technical support and facilitation to execute sessions
• Develop and optimize program's technical and operational infrastructure with a focus on improving the overall user experience.
• Taking business development and sales initiative towards better adoption of Mentorship program

Customer Support Manager

Leading the customer service department to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquires.

• Manage DESK CS software, analyze statistics and create a knowledge base
• Drive continuous improvements in service delivery resulting in increasingly high levels of customer satisfaction.
• Investigate customer problems, issues and find immediate technical solutions by creating tickets on JIRA for the development team.

Senior Ivy Advisor

Provide technical support to All Access members of Ivy Exec's community to help them utilize our services and get the most out of their membership.

Career medium 02
Career
Career medium 04

Udruženje KONCEPTI ZA ŽIVOT

Contact manager - Consultant

Concepts For Life is the fastest growing educational project set to inform citizens of potential financial challenges regarding healthcare, pension and higher education reformations in Serbia. As Contact Manager, my responsibilities reside in transferring knowledge, experience and know-how to my team members and ensure clients have precise and relevant information about welfare reforms.

Career

Evropa Nema Alternativu

Project coordinator

Managing several project regarding social/political awareness of European Values, Internal-External communication, Media and Marketing, Organizing performances/protests, Creative work

Career medium 03
Career
Career medium 06

IBM

Learning Operation Specialist

Responsible for the complete process of organizing specific trainings for all software brands and hardware systems. Managing all operations and procedures – from identifying an opportunity for training, across sales and marketing actions to billing and finance. Leading efforts on building education web page, implementing cost effective innovations, spreading business partner branch and overall - developing and improving training excellence.

Career

Faculty of Geo-economics

Dipl Ecc, European Union

Global Leadership Program

Philosophy of Leadership and Human Rights

Philological Gymnasium

Japanese language and literature, English and Latin language, Serbian literature, Translating, Social sciences