Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Andrea Miller

Andrea Miller

Escalations Specialist - Costco

Citi

Cincinnati Area, KY

Highly effective Escalations Specialist, with a developed ability to motivate others as a visionary leader. Core Competency: Microsoft SharePoint, Microsoft InfoPath, Microsoft Excel, Microsoft Word, Microsoft Power Point, Microsoft Access, Leadership, Project Management, and Training Contact Information: 859.412.6206 and...

Message
MENU ☰

Citi

Escalations Specialist - Costco

• Driving productivity of the escalated processes through innovative thinking
• Constructed multiple SharePoint sites to support various lines of business
• Traveled to Costco Headquarters where I worked with both Costco and Citi Executives to address countless diverse customer inquiries
• Developed the training deck for Costco CRT
• Trained over 150 Escalation Specialist across all three Costco dedicated sites (FL, AZ & KY)
• Built the Point of Contact (POC) processes
• Created a training for each process
• Trained all POC’s
• Assisted in onboarding Costco Maingate agents
• Worked with IT on the new machine set up, and several machine issues