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Andre Vanhorn

Andre Vanhorn

Ticket Resolution Coordinator

AT&T Mobility

Ticket Resolution Coordinator at AT&T Mobility

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AT&T Mobility

Ticket Resolution Coordinator

As a Ticket Resolution Coordinator I am responsible for filing and dispatching network trouble tickets for issues impacting large numbers of users. These issue can range from network outages to conflicts with custom software or hardware solutions and how they interact with the cellular network. Additionally my role involves coordinating the necessary teams and groups required to properly analyze, troubleshoot and ultimately resolve the problem as quickly as possible while maintaining written and verbal contact with the customer in order to set the proper expectation and effectively communicate the steps being taken to fix the problem.

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AT&T Mobility

Enterprise Technical Support Representative

Tier II Help Desk responsible for interacting with the IT group for Enterprise Customers in troubleshooting mobile devices such as Blackberries, Windows Mobile and other Mobile operating systems. Additionally there is desktop level support for data connectivity in broadband cards and configuring Windows and Mac based computers for connecting to the internet over WWAN and LAN.

Career

Bergen Community College

Associate of Science (A.S.), Information Technology

William Paterson University of New Jersey

Computer Science