PVH EHQ (Tommy Hilfiger & Calvin Klein & Heritage Brands)
Order fulfillment Coordinator
November 2012 — Present
• Manage the order flow of the assigned division and work towards reaching the monthly shipping targets and improving KPIs.
• Analyze the sales order book daily and liaise with the Customer Service, Warehouse, Allocation team, Inbound, and local sales offices to maximize the quantity, quality and speed of deliveries to customers.
• Liaise with other departments such as Merchandising, Buying, Production, Sales and Credit Control to ensure a successful completion of required tasks and to optimize the information flow.
• Building reports and macros for a better management/monitor of the order book, for identifying issues and making action plans towards solving them
• Assist in the maintenance of customer account data and priorities and oversee the processing of all customer orders requiring special services.