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Amy Suess

Amy Suess

Vice President, Global Customer Service

Taylor Company

Specialties: global field service policy/protocol, organizational development, customer service, training and curriculum development, key account management, process improvement, technical publications, business documentation, product globalization, change management, product deployment, warranty administration, video product...

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Taylor Company

Vice President, Global Customer Service

Responsible for all customer service and after market activities including: global field service, service training and organizational development, customer call center, service policy, technical publications, warranty, and parts sales.

Career medium 05
Career

Taylor Company

Sr. Director, Global Customer Service

Direct activities and implement policy for Taylor's Global Field Service Network, including: field service protocol, worldwide service network development, new product development, reactive service, preventive maintenance initiatives, key account management, internal development intitatives, process improvement, change management, service data management, and customer support.

Career medium 04
Career