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Amy Shriver

Amy Shriver

Small Business Specialist


Experienced Cloud Service Sales Specialist



Small Business Specialist

• Continuously further my knowledge of the Information Technology industry, Intermedia’s IT infrastructure, networks, software, and core competencies

• Achieve sales goals selling to SMB companies and verticals with value-based selling through ROI and high-value add to customers

• Manage sales targets for additional value to my existing customer base through an advanced proprietary Customer Relationship Management database, Salesforce

• Liaise among internal groups for support, onboarding, and customer service

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Manager of Retail Sales (FiOS TV Stores)

• Operated Verizon FiOS TV retail store and oversaw the full range of retail management responsibilities

• Directed sales floor activities

• Successfully launched 9 new FiOS TV Stores throughout the New York area

• Planned and coordinated the marketing of Verizon FIOS services at local Community events which resulted in increased sales

• Designed and executed the 'FiOS Focus' Newsletter used to communicate sales tips and successes to employees in stores in NY, MA, RI, and NJ

• Created and implemented a training course for all new hires of Verizon FiOS TV Stores

• Developed a new brochure (prototype) for the FiOS TV Stores

• Thorough knowledge and experience in all of Verizon FiOS TV and Internet products and services

• Uniquely re-developed the Sales Success University to increase sales and change the mindset of experienced telephone sales representatives

Special Administrative Assistant (Support & Response Center, NY, NY 2000-2006)

• Supervised a team of 20 employees responsible for correspondence; Verizon Long

• Distance and internal service order auditing

• Responsible for all productivity & sales result analysis and reporting in the Verizon's NY Support & Response Center

• Center utilizing Microsoft Access, Excel, and PowerPoint

• Worked closely with Verizon Long Distance team in preparing and compiling Verizon

• Long Distance reports that were distributed semi-weekly

• Led associate training for processing correspondence that resulted in a 200% increase in productivity

• Facilitated Method & Procedure Meetings

• Leader of Diversity Committee; planned and scheduled monthly events


Mercy College

M.S. Degree, Direct & Interactive Marketing

John Jay of Criminal Justice

BS, Legal Studies

Other Proficencies

Trainings / Certifications, Business / Customer Service