MeetTheBoss TV (GDS International)
Head of Production
December 2012 — January 2014
Established the online executive leadership channel in North America; hiring, training and coaching a team of 8 relationship managers producing 4 virtual round tables weekly.
Generating and developing content via telephone and vis-a-vis conversations.
Coordinating Marketing, Sales and Technical Production teams to deliver on time and in budget.
Production Champion - devised and structured Client Relationship procedure not only adopted across MTB TV EMEA & NA but across GDS International.
Delegate Customer Journey Champion - surveyed all delegate touch-points and formulated a clear strategy to enhance the overall customer experience. Worked closely with IT to integrate the process into the CRM system.