Director of Communications & Texas IFAPAC
March 2012 — Present
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Director of Communications & Texas IFAPAC at NAIFA-Texas
I worked to engage NAIFA-Texas' members in social media and enhance the ways in which important news is delivered to members (eNewsletter, website, etc.).
I reviewed applications for non-depository institution licenses by performing due diligence, including analysis of financial statements, business plans, legal documents, credit reports, résumés, and letters of reference. I then compiled a report summarizing all of the information gathered.
I tutored Calculus I and II, Economics (Intro and Intermediate, Micro and Macro), and French I-IV for BU's Educational Research Center.
I researched strategies and utilized quantitative analysis to evaluate these strategies in an effort to increase click-through rates while decreasing costs to clients.
I managed a team of 15 customer service representatives, trained new employees, and established standard operational procedures. Additionally, I provided superior customer service in an extremely fast-paced environment.