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Amy Allen

Amy Allen

Admissions Counselor

Talisman Camps and Programs

Portland, OR

I am an energetic young professional with experience managing customer relationships, marketing, and finance. I pride myself on my ability to establish systems that maximize efficiency within the office. I am a firm believer that success comes to those who work both smarter and harder.

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To ensure good health: eat lightly, breathe deeply, live moderately, cultivate cheerfulness and maintain an interest in life.

Talisman Camps and Programs

Marketing and Admissions Director

May 2011 — August 2013

• Determined program fit to enroll 300 special needs families to camp using cloud based CRM
• Exceeded annual sales goals for summer season (increased annual census by 16%)
• Managed website and all social media accounts including Facebook, Twitter, and blog
• Created all marketing material including catalogs, magazine advertisements, and flyers
• Coordinated and led all parent education seminars, workshops and webinars for up to 300 families (11 annually)
• Processed payment and documented all company accounts receivable (over $1 million annually)

College of Charleston

BS Psychology

Kappa Alpha Theta, captain of the College of Charleston Ultimate Frisbee team (09-11)

TriBike Transport

Director of Operations

January 2015 — November 2015

• Created and managed nation-wide trucking logistics for over 70 domestic and international triathlons (reduced truck rental costs by 18% in the 2015 season)
• Oversaw annual 2.4 million dollar operating budget
• Managed internal operations team, customer service, and driving team (35 people total)
• Built trucking routes, managed reservations, and data reporting analysis CRM (Salesforce)
• Orchestrated on-site logistics including vendor relations, athlete pick-up and drop-off (up to 600 athletes per event), and on-site labor at IRONMAN® or similar triathlons
• Coordinated domestic and international travel logistics for on-site team
• Provided administrative support for Senior Vice President and President of the company

TriBike Transport

Customer Service Manager

August 2013 — January 2015

• Responded to all customer inquiries and reduced average response time by 34% in first year
• Worked within CRM (SalesForce) to handle customer reservations, trucking routes and events
• Identified needs and created systems to streamline internal communications and requests
• Managed customer relations including, but not limited to, damages, promotions, and professional athlete accounts
• Assisted with QuickBooks data entry, coding and vendor billing