Amit Vadhera

Process Improvement- Leading the Amadeus Academy and Worldspan training for the FLE’s on floor
Managing MIS reports for the team (QTR, MTR, QBR)
Rolling out Refresher Training for new and updated modules on the floor
Handling Challenges to move the BQ agents to Top Quartile in both Product and Communication
Monitoring and Sharing Feedback for FLE’s to improve their CSAT and ASAT score
Module Creation for Learning and Development team (Recently created destination and Worldspan modules)
Handling LMS - Enhancing, Collating, Uploading content for all programs