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Amanda Wynter

Amanda Wynter

Associate Product Manager

FiscalNote

Washington D.C. Metro Area, us

Associate Product Manager, FiscalNote

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FiscalNote

Associate Product Manager

Immensely proud to be part of the FiscalNote team. After more than 3 years of redefining an industry, reinventing the way we think about Government data, we announce our selection as a Technology Pioneer by the World Economic Forum!

FiscalNote is among the World Economic Forum's 2016 Technology Pioneers as one of "the world’s most innovative companies."

Fiscalnote awarded technology pioneer world economic forum

FiscalNote

Client Education Manager

Client Education at FiscalNote aims to train and support our users to be data-driven policymakers. As a CEM, I am responsible for retention, product adoption and community engagement.

-Create, distribute and maintain FiscalNote educational resources
-Monitor, analyze, and report usage data to Client Success team
-Automate and Scale client onboarding processes
-Implement continuous user learning and development via Intercom in-app and email campaigns
-Customize Zendesk platform for FiscalNote needs
-Implement and Drive team-wide adoption of support escalation processes
-Triage support requests from clients and trial users via email, phone, twitter and issue documentation in Zendesk and JIRA
-Organize feature requests and escalations for Product and Engineering teams
-Produce instructional content to enrich FiscalNote's online community
-Collaborate across departments: Product, Marketing, Engineering, and Business Development