Associate Product Manager
February 2017 — Present
Your amazing online presence is right this way.Create your profile
Associate Product Manager, FiscalNote
FiscalNote is among the World Economic Forum's 2016 Technology Pioneers as one of "the world’s most innovative companies."
Client Education at FiscalNote aims to train and support our users to be data-driven policymakers. As a CEM, I am responsible for retention, product adoption and community engagement.
-Create, distribute and maintain FiscalNote educational resources
-Monitor, analyze, and report usage data to Client Success team
-Automate and Scale client onboarding processes
-Implement continuous user learning and development via Intercom in-app and email campaigns
-Customize Zendesk platform for FiscalNote needs
-Implement and Drive team-wide adoption of support escalation processes
-Triage support requests from clients and trial users via email, phone, twitter and issue documentation in Zendesk and JIRA
-Organize feature requests and escalations for Product and Engineering teams
-Produce instructional content to enrich FiscalNote's online community
-Collaborate across departments: Product, Marketing, Engineering, and Business Development