UX Lead Specialist
September 2012 — Present
Work to improve user experience across a variety of products and services including mobile devices and apps, medical devices, consumer electronics, and websites.
Conduct qualitative user research including ethnographic studies and in-context interviews, user interviews, usability testing, card sorting and heuristic reviews. Approach fieldwork and design with empathy and a solid understanding of user centered design principles. Well-versed in qualitative methodologies; able to identify what is appropriate to effectively answer research questions.
Comfortably moderate focus groups, one-on-one usability tests, and ethnographic fieldwork. Skilled at building rapport with participants while directing interviews to gather useful data and nuanced understanding
Analyze and prepare findings for project reports and executive presentations.
Collaborate with internal team and clients to translate user research findings into user requirements and design recommendations.