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Amanda Stiglitz

Amanda Stiglitz

Member Services

Southwest Michigan Federal Credit Union

Kalamazoo

Member Services at Southwest Michigan Federal Credit Union

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Southwest Michigan Federal Credit Union

Member Services

• Coordinate community service events to further the charitable contributions of the credit union and the staff.
• Purchase, inventory, and organize promotional materials for use in giveaways and special events to promote the credit union and increase brand awareness.
• Assembled and developed employee training manual to assist in regulating procedures between multiple branches, existing staff, and new hires.
• Assist with research and execution of credit union investments.
• Administer credit union member’s CDs, provide customer service to members and handle cash on a daily basis.

Career medium 02
Career
Career medium 04

Bilbo's Pizza

Wait Staff

• Trained and developed newly hired servers.
• Used a Point of Sale (POS) computer system on a daily basis.
• Multi-tasked and prioritized to provide the most high-quality customer service possible.

Career

Big Boy Restaurants International, LLC

Manager

• Supervised a staff of 6-10 employees daily while ensuring high-quality customer service through delegation of tasks
• Became ServSafe certified through the National Restaurant Association Educational Foundation
• Recruited, interviewed, hired and trained new employees

Career medium 06
Career
Career medium 02

Kalamazoo Adult Drug Court

Intern

• Compiled and analyzed statistical data for annual reports
• Entered information into the computer database (CCAMIS), filed confidential reports, and oversee drug tests for clients

Career

Western Michigan University - Haworth College of Business

MBA, Management

Ferris State University

M.S., Criminal Justice Administration

Western Michigan University

B.A., Criminal Justice