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Amanda McDonald

Amanda McDonald

Customer Service Manager

HR Plus

Chicago, IL

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HR Plus

Customer Service Manager

· Supervised a 7 person Customer Service team
· Interviewed and trained new hires
· Prepared reports for executives
· Handled bi-weekly payroll
· Helped customers and employees with any issues
· Handled escalated calls
· Responsible for productivity and quality assurance for 10-15 employees

Career medium 04
Career
Career medium 04

HR Plus

Customer Service Team Lead

· Helped the CS Director interview new hires
· Prepared reports for executives
· Helped customers and employees with any issues
· Handled escalated calls
· Answered client and candidate calls for assistance.
· Processed email responses to clients and candidates.
· Processed verbal disputes.
· Troubleshooting website issues
· Dedicated Customer Service Representative for one of our bigger clients.

Career

HR Plus

Customer Service Representative

· Answered client and candidate calls for assistance.
· Processed email responses to clients and candidates.
· Processed verbal disputes.
· Troubleshooting website issues
· Dedicated Customer Service Representative for two of our bigger clients.

Career medium 05
Career
Career medium 04

uBid.com

Customer Service Supervisor

· Supervised a 15 person Customer Service team
· Managed the closing of a call center in Tilton and moved it to Itasca
· Interviewed and trained new hires
· Prepared reports for executives
· Handled bi-weekly payroll
· Helped customers and employees with any issues
· Handled escalated calls
· Responsible for productivity and quality assurance for 10-15 employees

Career

uBid.com

Account Manager

· Managed 50-100 accounts on a daily basis
· Worked with them to grow their profitability with the company
· Assisted them with escalated issues
· Featured products on our website to help increase sales

Career medium 05
Career
Career medium 02

uBid.com

Customer Service Representative

· Greeted people over the phone
· Answered questions regarding online auctions and products
· Attended to problems or complaints from customers via telephone
· Explained policies and regulations
· Issued receipts
· Processed refunds to the customer’s account via credit card
· Filed forms and records
· Made photocopies and operated a variety of standard office machines

Career

Olney Central College

N/A, N/A

Studied Business Finance.

Lawrenceville High School

Diploma