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Amanda Mays

Amanda Mays


Holiday Inn

Montgomery, AL


Hampton Inn

Front Desk Manager

Welcome and check in guests in an efficient and friendly manner, using guest name whenever possible
Issue correct keys to the guest
Assure that guest is assigned type of room requested and the correct rate is charged
Explain the accommodations and establish credit or method of payment
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all hotel policies
Ascertains guest satisfaction, collects keys, post late charges
Check guest out of the hotel, prepare and explain the bill
Settle bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel
Make change, cash checks
Reconciles all transactions at the close of each shift.
Handle all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Respond to all guest requests in an accurate and timely manner
Resolve customer complaints
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Interaction with guest in person and by phone.
Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
Work harmoniously and professionally with co-workers and supervisors
Accept reservations, changes and cancellations
Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of housekeeping, maintenance, manager reception and breakfast hostess
Provide basic trouble-shooting support for in-room services such as Internet, TV, and telephone operations.
Ensure smooth handling of guest luggage, deliveries and special packages
Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality
Communicate with previous shift, organize shift and review reservations that are to arrive
Verify that all updated contingency reports have been run.
Resolve any discrepancies with departments out of balance.
Ensure credit card draft capture is in balance.
Print registration cards for the days arrivals
Verify GTD no shows and complete walked guest report
Ensure that all wake up calls are handled promptly and properly
Post room charges and phone charges
Balance accounts to zero.
Balance all refunds, paid outs, and misc. charges.
Inform management of any discrepancies.
Prepare Housekeeping Reports recording same day checkouts, stay overs, etc.
Complete, print and leave all required reports at the assigned areas for designated managers.
Conduct ongoing verification of hotel security with others using the two way radio system.
Represent the Hotel in regard to guest complaints and situations that require immediate attention.
Maintain the desk area cleanliness, refill supplies as needed, and inventory items
Have a thorough knowledge of emergency procedures
Ensures the desk is always attended
Move luggage or packages weighing as needed
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
Count and maintain bank
Secure bank at all times
Read the log book daily, and record all pertinent information in the log book
Process adjustments, refunds, paid outs and credits as required.
Verifies and makes corrections to the Room Rate Report.
Post and audit room charges
Adjust outside Vendor activity
Reconcile telephone calls and miscellaneous accounts.
Backup computer system files
Audit all miscellaneous charges. (Faxes, Stamps, Vending, etc.)
Verify postings on house accounts
Run Room & Tax verifying that all room rates posted
Verify Cashiers Report to drop log and paperwork
Record room statistics.
Run end of day program and close day when everything is balanced
Check that interfaces are up and running
Run morning reports and backup reports and distribute accordingly
Print express check out folios and distribute
Restock all printers.
Fill out and deposit payment and corresponding checks
Document maintenance needs on work orders and submit to Maintenance
Review Night Audit checklist and verify that all work has been completed
Sign out and brief relief

Career medium 06
Career medium 03

Holiday Inn

Waitress/bartender (part time/as needed)

Check customer identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Escort customers to their tables
Prepare checks that itemize and total meal costs and sales taxes
Present menu to customers and answer questions about menu items, making recommendations upon request
Remove dishes and glasses from tables and take them to kitchen for cleaning
Keep all areas clean, sanitary and organized
Serve food and/or beverages to customers
Stock service areas with supplies such as coffee, food, tableware, and linens


Kamp Kiwanis

Camp Counselor

Camper check in
Assist campers in settling in
Ability to cope with homesick campers
Provide leadership and guidance to campers
Participation in conducting general camp programs (Canoeing instruction, swimming instruction, hiking trail guide, arts and crafts, songs, games, Trading Post, etc.)
Cooperation with the entire staff in working together for the welfare of the camp and campers
Maintain a positive working relationship with other staff
Auditory and visual ability to respond to critical incidents
Ability perform routine first aid
Ability to observe camper behavior, assess its appropriateness, enforce appropriate safety regulations and
emergency procedures, and apply appropriate behavior management techniques
Ability to plan activities that help all campers experience success
Be a friend and leader to each individual and to promote improved camper self-image and good group relationships
Assist with the planning and coordination of each weekly schedule
Interpret health and safety regulations to the group
Observe each camper daily and check for cuts, bruises, skin rashes, or other indications of illness or injury
Provide songs, games, and stories
Greeting campers upon their arrival to camp
Help the campers with daily self-maintenance tasks: i.e., shower time and being sure all personal belonging are maintained
Promote good manners at mealtime and encourage common courtesies in serving, passing, and eating of food
Help prepare for talent show at each weeks end
Prepare camper progress reports and award certificates
Offer guidance in-group and camp-wide activities
Teach swim lessons to an assigned group and guard during free swim
Keep camp supplies and equipment in good shape, including putting them away when finished with a project
Set a positive example in exercise, food selection, personal habits, and attitude
Ensure full counselor-parent communication at beginning and end of session
Participate in all training activities that are provided by the camp that aids you in personal growth and skill development (including pre-camp orientation)
Make sure campers have all personal belongings ready to return home

Career medium 01

Troy University Montgomery

Bachelor of Science, Global Business Management

Currently attending and graduation date is approximately December 2014

Hooper Academy

High school diploma