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Amanda Johnson

Amanda Johnson

Boston, MA



Deli/ Cashier and Customer Service Desk

Shaw’s, Somerville MA, At Shaw’s I am well know for my ability to work with customers. Because of my experience and skill I am called on to work at the service desk, Deli and other sensitive areas as needed.

• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Issued receipts, refunds, credits, or change due to customers.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Answered customers' questions, and provide information on procedures or policies.
• Sold tickets and other items to customers.
• Processed merchandise returns and exchanges.
• Confered with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Checked to ensure that appropriate changes were made to resolve customers' problems.
• Determined charges for services requested, collect deposits or payments, or arrange for billing.
• Refered unresolved customer grievances to designated departments for further investigation.
• Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Compared disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Customer Sevice Desk

Career medium 05
Career medium 06


Customer Sevice Desk

Greeted customers and ascertain what each customer wants or needs.
• Described merchandise and explain use, operation, and care of merchandise to customers.
• Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
• Computed sales prices, totaled purchases and received and processed cash or credit payment.
• Answered questions regarding the store and its merchandise.
• Prepared sales slips or sales contracts.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Maintained records related to sales.
• Demonstratee use or operation of merchandise.
• Placed special orders or call other stores to find desired items.


Snowden International High School

Bridge Over Troubled Waters