Sales Manager/Wireless Specialist
June 2011 — Present
• Promotes and supports an environment that is sharply focused on consistently delivering exceptional customer service.
• Provides supervision and ongoing training of sales associate team.
• Participates in the recruiting, interviewing and hiring process of sales associates.
• Ensures accuracy of the physical inventory process, including planning, delegation and execution.
• Develops strategies to conduct store operations while reducing store costs and achieving monthly profit goals.
• Maintains relationships with Wireless Account Representatives in order to promote the RadioShack Mobility initiative
• Oversees multiple types of wireless contracts for AT&T, Sprint, and Verizon Wireless carriers.
• Ensures that cash drawers are balanced, and deposits are made in a timely fashion.
• Responsible for the physical upkeep of the store including exterior and interior work (coordinated roof repair, Air Conditioning repair, etc)