Denver School of Nursing
July 2012 — Present
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Student at Denver School of Nursing
Process and handle participant escalations and complaints relating to their financial assets and accounts with TIAA-CREF. I was also part of an inbound call line that took calls from internal business partners to resolve their questions regarding the operations side of the business.
I trained new hire employees, facilitated part time and full time classes, responsible for new hire payroll submissions and ensuring a successful start with a tech based call center.