University of Michigan Hospital - Surgical Specialty Clinic II
Patient Services Assistant
November 2012 — September 2013
Call Center Representative using Rockwell phone system, Provide front desk service for patients to check in and check out for appointments, Gather patient paperwork, Collect Copays, Schedule appointments via MiChart, Obtain insurance authorizations, Schedule patient surgeries using Ormis Scheduling System, Scan documents, Work one on one with surgeons to provide utmost patient care and customer service.