National Railroad Passenger Corporation (Amtrak)
Passenger Services Representative
September 2012 — Present
As a Passenger Services Representative I am responsible for:
• The dissemination of both verbal and printed information regarding routes, city highlights, schedules, fares, and intermodal transportation.
• Demonstrating exceptional customer service at the ticket counter.
• Ensuring passengers traveling beyond US borders possess valid documentation before boarding.
• Speaking on a public address system.
• Safeguarding company funds, submitting remits and related reports.
• Assisting passengers in the navigation of the station and required boarding processes.