Customer Service Representative
June 2013 — January 2014
Provide excellent customer service to the mall customer, contractors, merchants and staff. Operate telephone switchboard: answer, screen and forward calls, providing information, taking messages and scheduling appointments. Sell two types of American Express Gift Cards: Preit Mall American Express and American Express Gold Gift Cards per mall policy. Reissue lost Work with Non-Profit organization with there Gift Card orders. Interact with contractors for HVAC Units. Interact with contractors for Verizon business lines. Work closely with the Marketing Director, Allied Barton Security Company, Hyattsville and Prince George’s County Police Officers. Handle customer comment/complaint forms with empathy. Direct and connect customers, maintaining in a fast paced environment. Also being knowledgeable on all stores in the mall. Be knowledgeable about all store vicinity. Drive gift card sales. Model and display company’s values and morals.