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Althea Campbell

Althea Campbell




Customer Service Representative

Provide excellent customer service to the mall customer, contractors, merchants and staff. Operate telephone switchboard: answer, screen and forward calls, providing information, taking messages and scheduling appointments. Sell two types of American Express Gift Cards: Preit Mall American Express and American Express Gold Gift Cards per mall policy. Reissue lost Work with Non-Profit organization with there Gift Card orders. Interact with contractors for HVAC Units. Interact with contractors for Verizon business lines. Work closely with the Marketing Director, Allied Barton Security Company, Hyattsville and Prince George’s County Police Officers. Handle customer comment/complaint forms with empathy. Direct and connect customers, maintaining in a fast paced environment. Also being knowledgeable on all stores in the mall. Be knowledgeable about all store vicinity. Drive gift card sales. Model and display company’s values and morals.

Career medium 01
Career medium 05


Assistant Manager

Provide exceptional customer service in woman shoes. Processing returns, refunds and factory damages per corporate policy while maintaining good service. Role model and reinforce the Customer Experience with all Associates. Help train new hires and assisted in total store operations. Process inventory, damages and complete store audits. Balance till, registers and monthly sales. Open and close the store. Complete bank deposits, cleaned area according to regulations. Initiate and process send sales and catalog orders per company policy. Manage and budget Selling Expense Calculator for daily store function. Initiate and process send sales and catalog orders per company policy. Maintain and run the store as a store manager. Interview and train new hires. Make schedule for a staff of 6. Assist and schedule shoe parties. Drive enrollment of VIP Rewards Card. Drive sales to achieve personal and store goals. Effectively manage clearance. Successfully model the Company values: hold Associates accountable to do the same. Maintain floor management. Seek out performance feedback for self-development and personal growth. Serve as an expert on Product Knowledge: educate store Associates. Maintain the highest standards in store operations. Conduct chat-ins and chat-outs to ensure store Associates are updated on daily Company and store communications.


Grand Canyon University

Bachelor's of Science, Early Childhood Education and Teaching