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Alma Arroyo

Alma Arroyo

Inventory

Apple Retail

Somerville, New Jersey, 08876

Inventory at Apple Retail

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Apple Retail

Inventory

Responsible for receipt of inventory, inventory accuracy and various other duties, including organization, training and maintenance of areas for inventory and miscellaneous storage. In April 2013, was assigned the task of main phone operator as well, providing customer with information on new products, stock availability, and scheduling of technical and training appointments. While in this position, I have created a customer relationship (CRM) database using Filemaker Bento in order to track calls and provide management with clear details in order to facilitate quick resolutions. Continue to provide training for new hires on inventory procedures and assist in visual merchandising for new product launches.

Career medium 05
Career
Career medium 05

Apple Retail

Genius

As an Apple Certified Macintosh Technician, services include tech support in a high traffic retail store setting. Perform software and hardware triage, diagnostics and repair, along with customer service and training. Provide various network, home and small business solutions. Continue to provide mentoring and training to other co-workers, and work closely with inventory control specialists to ensure service part inventory accuracy. Maintain a high Net Promoter Score regarding empathy, knowledge and patience in any situation.

Career

Apple Retail

Genius Admin

Performed various administrative tasks such as filing, requisitions and organization, as well as provided technical support via phone and in store. Created task lists for technicians in order to facilitate an efficient workflow. Maintained and organized workspace for repairs.

Career medium 02
Career
Career medium 05

Apple

Specialist

Primary job function was sales. Consistently ranked in top 3 salesman for store. Achieved $500,000 plus in sales each quarter and met and surpassed sales goals. Provided guidance and support to customers and employees. After six months in the position, was chosen as one of two leads assigned to train the staff of a new store. Other responsibilities included end user training, software sets/merchandising and providing inventory control assistance such as stocking and receiving.

Career

HarvardX

Computer Science

Online school course

Raritan Valley Community College

Information Technology

Christian Liberty Academy