Central loss reporting unit- claims representative
October 2010 — Present
In this position I assisted the customers with various needs. This can range from setting up a new claim, editing an existing claim, providing them with updates, ect. All the while I conduct myself in a friendly yet timely manner. For the last 2 years I have been in a mentor role within my position. This consists of having new hires shadow me for a day and periodically assisting and solving issues or concerns a new representative might face.