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Allan Sparke

Allan Sparke

Infrastructure Project Manager

Royal Bank of Scotland

Project Manager at Royal Bank of Scotland

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Royal Bank of Scotland

Infrastructure Project Manager

Responsible for infrastructure assessment and realignment project across multi-site operation. Report to the Programme Manager and manage multiple technicians across thirty-two countries involving business and stakeholders through regular structured communications including face to face meetings.

• Tasked with creating project brief to support Interface and MQ, working with Run the Bank and Change the Bank
• Manage 3rd Party suppliers to deliver against plan (On shore and Best shore)
• Liaise with in-country resources to define initial scope per country
• Prepare infra changes, tooling, design and execute runbooks through change management process.
• Managed against heavy governance
• Responsible for PMO activities, review scope, dependencies, resources and quality plans
• Report and review risks against structured risk and response plans
• Manage resources across 10 Onshore & Offshore Platform teams
• Manage a support TOP (Turn Over to Production) process producing operational support documentation, Release (Change) Management processes and SLA support documentation
• Oversaw design and implementation of “MQ Bridge” technology allowing easy data center cut-over, including DMX SAN storage arrays (120TB) Network infra (Firewalls, routers etc)
• Managed and created project brief through governance process
• Managed design with IE (Integrated Engineering) for implementation
• Optimised event sequence for interface migration saving over 60 minutes during planned weekend datacenter migration

Career medium 06
Career
Career medium 04

HP Enterprise Services

Implementation, Change and Incident Manager

Managed a pre-production environment, responsible for all change, incident and problem management. Reported to the key stakeholders and managed multiple technicians across fifteen platform teams both in country and best shored.

• Maintained an operational environment with minimum downtime and assessed changes to allow for maximum usage while minimizing environmental impact
• Liaise with technical teams to review change content and implementation plans
• Coordinate the deployment of changes within agreed service windows and protocols
• Perform Post Implementation Review (PIR) with stakeholders and manage outstanding actions
• Coordinating and managing internal platform, 3rd party, application maintenance teams and working alongside project managers overseeing Disaster recover scenarios and Failover tests
• Incident management for all banking applications
• Regularly review service with the customer and initiate Service Improvement Plans (SIP)
• Ensure incidents are handled within SLA with minimal risk and impact to the customer
• Invoke and coordinate recovery calls for high severity incidents and manage through to resolution
• Collate and provide Root Cause Analysis (RCA) for stakeholders obtained from technical teams
• Creation and Implementation of Tooling used by 3rd parties, AM teams, internally and client side for automatic creation of change documentation
• Created, maintained and monitored project plans and schedules using Microsoft Project
• Implementation of automated deployment schedule and comparison tooling to improve the current Test Environment Management process Resulted in 30 man hours saved per week
• Manager for the project to implement an automatic statistical reporting tooling
• Implementation of a project for 3rd party tooling for automatic documentation creation, resulting in saving on average 2 hours of work per change record

Career

IOKO365

Senior Service Desk Analyst

Senior member of an IT helpdesk resolving escalated complex issues at first line for end users.
• Assisted in enforcing request-handling and escalation policies and procedures and help desk service level agreements
• Assisted with configuration of help desk case management system and end user system training
• Provided initial problem identification, problem analysis, and potential solutions
• Visited sites to provide training and observe effectiveness of existing system and procedures
• Provided Tier 2 support for internal customers by troubleshooting, resolving issues, answering questions and escalating serious calls as necessary
• Provided technical training on a variety of operating systems and packages
• Restructured supporting documentation resulting in resolution time shortening by 70%
• Created automated tooling for maintenance tasks freeing up 20 man hours per week

Career medium 01
Career

Liberata

Help desk Team Lead

Cumbria County Council

Adult Education Tutor

Tutoring Adults from the age of 16 - 80

Duke of Edinburgh

Website Designer

Designed and created the Website for the Duke of Edinburgh Award Scheme

Sheffield University

Computer Systems Engineering