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Alison Rudig

Alison Rudig

Madison, WI

COBRA Administration Specialist at Employee Benefits Corporation

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Employee Benefits Corporation

COBRA Administration Specialist

· Maintained a high level of understanding of all federal COBRA regulations and State Continuation
regulations, services and processes; full understanding of Retiree Administration, Retiree Billing and
Premium Billing services and business processes.
· Provided backup support to COBRA Customer Service queue as needed during peak phone volume.
· Answered incoming calls from Client & Participant Services.
· Generated manual carrier notices.
· Entered qualified beneficiary auto debit account information.
· Processed client terminations.
· Assisted COBRA Rate Specialist to process client rate changes.
· Updated accounts based on incoming requests.
· Processed Client/Product Terminations & Renewals.
· Managed departmental inbox and complete tasks within defined turnaround time
· Processed all COBRA forms.
· Entered Participant Takeover Forms and send letters to each participant enrolled or notified of continuation.
· Responsible for maintaining and understanding severance packages and retiree plans between clients and participants
· Responsible for requesting and maintaining all pending information requests in a timely manner.
· Researched and responded to all internal and external clients on COBRA, State Continuation, Billing Services topics
· Audited a specified percentage of completed COBRA work.
· Ran reports & payment history reports for clients

Career medium 04
Career
Career medium 02

Employee Benefits Corporation

COBRA Insurance Team - Temp

· Processed client rate changes.
· Updated accounts based on incoming requests.
· Processed client level changes (Certificate of Resolution) including updates to Benny Card.
· Updated Participant accounts from data received through payroll or eligibility files and manage any account variances
· Processed Client/Product Terminations & Renewals.
· Managed departmental inbox and complete tasks within defined turnaround time
· Provided backup support to COBRA Department.

Career

Network Engineering Technologies

Project Coordinator - Temp

· Assisted with high profile client communication
· Manage project execution to ensure adherence to budget, schedule, and scope.
· Monitor or track project milestones and deliverables.
· Confer with project personnel to identify and resolve problems.
· Submit project deliverables, ensuring adherence to quality standards.
· Direct or coordinate activities of project personnel.
· Establish and execute a project communication plan.
· Track progress of projects using NCS (Microsoft Dynamics)

Career medium 02
Career
Career medium 06

Signalfire, LLC

Project Coordinator, Digital Content Manager, & Analyst

· Directed and managed marketing initiatives and projects for a variety of industries.
· Wrote monthly reports and analytics for clients.
· Requirement gathering for websites and marketing efforts.
· Maintained client relations.
· Developed content for the web, marketing communications, and public relations.
· Content migration to CMS platforms.
· Developed change orders for web content, web design, and graphics.
· Social Media Management.
· Met daily and long-term deadlines and objectives.
· Project Coordination.
· Worked directly with clients in a variety of industries to help give and preserve a voice to their brand, and move projects along to meet deadlines.
· Utilized a variety of CMS to manage content.

Career

Society of Professional Journalists-UWW Chapter

President

· Led chapter meetings
· Scheduled and planned events
· Developed fundraisers.
· Elected board members.
· Organized travel.
· Managed spendable accounts.
· Wrote the UW-Whitewater SPJ chapter constitution.

Career medium 03
Career

Mount Mary College

Biochemistry

University of Wisconsin-Whitewater

English Professional Writing and Book Publishing, English, Journalism, Advertising