Motorola Solutions CZ s.r.o.
Customer Service Supervisor
March 2013 — Present
- Acted as contact and escalation point for assigned region;
- Assisted TL with daily operational issues (e.g. work distribution, phone cover, newcomers supervision) to ensure all tasks are completed on time and SLAs met;
- Acted as TLs deputy in his/her absence;
- Participated in recruiting;
- Maintained direct and pro-active contact with TL, SLC, CSMs;
- Acted as RMA Portal Administrator;
- Took part in Training and Training program development;
- Took part in different projects individually or under TL's supervision.