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Alina Davidenko

Alina Davidenko

Customer Service Supervisor

Motorola Solutions CZ s.r.o.

612 00 Brno

Customer Service Supervisor at Motorola Solutions CZ s.r.o.

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Motorola Solutions CZ s.r.o.

Customer Service Supervisor

- Acted as contact and escalation point for assigned region;
- Assisted TL with daily operational issues (e.g. work distribution, phone cover, newcomers supervision) to ensure all tasks are completed on time and SLAs met;
- Acted as TLs deputy in his/her absence;
- Participated in recruiting;
- Maintained direct and pro-active contact with TL, SLC, CSMs;
- Acted as RMA Portal Administrator;
- Took part in Training and Training program development;
- Took part in different projects individually or under TL's supervision.

Career medium 03
Career
Career medium 03

Motorola Solutions CZ s.r.o.

Senior Customer Support Representative

*Started as Junior Customer Service Representative in February 2011, was promoted after one year to Senior Customer Service Representative.

- Provided support related to the operation and escalation of all customer service related activity;
- Provided input to the management on any customer satisfaction issues;
- Managed repair requests from beginning to end (including RMA logging, providing price quotations and processing purchase orders), solved repair related issues;
- Reconciled any phone calls, emails or faxes received from customers on daily basis; performed follow up on outstanding issues within appropriate time frame;
- Stayed informed of new policies, procedures and service offerings; provided country specific information to team members and TL on request;
- Trained newcomers; worked as a mentor for junior team members.

Career

Daikin Device Czech Republic s.r.o.

Interpreter Czech/Russian (freelance)

- Helped to organize factory tours for Russian guests;
- Cooperated on the program preparation;
- Worked as interpreter from Czech/English to Russian.

Masarykova univerzita Ekonomicko-správní fakulta

Ing., Economics, Administration

Karel Engliš High School

Bc., Economics, Management in Enterprising