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Alicia Pugh

Alicia Pugh

Information Systems/Services Technician

US Army

Information Systems Manager | Technical Planner | IT Specialist


U.S. Army

Information Systems/Services Technician

5th Battlefield Coordination Detachment - Joint Base Pearl Harbor-Hickam, HI

Engage with executive-level staff and agencies across service components to establish the integration, interoperability, management, and maintenance of Army Battle Command Systems (ABCS) equipment. Provide system administration and customer service/support for common client information systems using military and Commercial-Off-the-Shelf (COTS) software. Employ outstanding interpersonal skills interact to establish rapport with domestic and international agencies. Organize efforts as the lead technical planner for connectivity between the Army Forces (ARFOR) and the Joint Force Commanders and command designated agencies. Interpret Information Technology policies, standards, and guidelines to advise executive staff and disseminate information on information systems. Synchronize and maintain Information Management/Knowledge Management (IM/KM) resources. Manage content of public, secure, and Social Network Service (SNS) sites.

-Information/Knowledge Management Officer
-Information Assurance Officer/IAVA
-Client Support Administrator/Technician
-Telephone Control Officer

Career medium 04
Career medium 02

U.S. Army

Combat Service Support Automation Management Officer (CSSAMO)

101st Combat Aviation Brigade - Fort Campbell, KY

The primary technician for internetworking and systems administration of Standard Army Maintenance Information Systems (STAMIS). Developed courses of action and advised executive staff on operational concepts for multi-site support through the design and management of a tactical wireless network architecture using Very Small Aperture Terminal (VSAT) satellites and Combat Automated Information Systems Integrator (CAISI) wireless technologies. Managed and trained personnel in the installation, operation, administration, and maintenance of tactical logistics information systems and internetworks in mobile and fixed facilities. Articulated the analysis of external support requirements and issues entangled with supporting a multi-functional organization during the Army re-alignment. Established new and maintained existing network infrastructures providing communications to support multiple areas of operation in hostile environments. Analyzed and resolved complex automation issues for VSAT, CAISI, STAMIS, Unclassified, and Classified information systems and peripherals. Delivered automated air and ground logistics support to five peer organizations and executive offices of which managed personnel and equipment assets. Provided weekly status reports to executive staff on computer equipment and network status to facilitate executive officer decision making analytics. Provided professional development, mentorship, and counseling for military personnel ensuring the care of their health, welfare, safety, discipline, and morale.

-Windows 2000 Active Directory
-Windows Service Update Server


U.S. Army

Instructor/Writer and Training Developer

School of Information Technology - Fort Gordon, GA

Team leader for 23 instructors training over 1,300 soldiers annually on computer hardware, systems administration of Operating Systems (OS) software, and networking. This course qualified newly recruited military personnel as an Information Systems Operator/Analyst for their Military Occupational Specialty (MOS). Reviewed and managed Programs of Instruction (POI) updates and changes. Implemented system upgrades across six computer labs ensuring current technology and accounted for equipment worth over $200K. Counseled students on academic and professional performance and recommended them for further training or elimination.

-Instructor and Curriculum Writer
-Automated Systems Approach to Training (ASAT)
-Programs of Instruction (POI)
-Training Support Package (TSP)

Career medium 02
Career medium 03

U.S. Army

Information Systems Operator/Analyst

US Survey Division, EUCOM - SHAPE, Belgium

Served as Automated Data Processing System Administrator for critical intelligence systems providing direct support to Chief Executive Officers of an allied European headquarters organization. Served as Systems Administrator for the Joint World-Wide Intelligence System (JWICS). Lead Communications Security (COMSEC) hand-receipt holder for encryption devices and materials. Supervised a diverse team of military personnel in a joint service environment.

-JWICS Administrator
-VTC Facilitator


U.S. Army

Information Systems Operator/Analyst

Defense Information Systems Agency (DISA) - Pentagon, Washington, D.C.

Provided operational air and missile threat warning data and support to the National Command Authorities, the Chairman, Joints Chiefs of Staff, and the Joint Staff. Operated the Processing and Display System (PDS), Survivable Communications Integration System (SCIS), and the National Military Command Center (NMCC) Command and Control System. Coordinated and executed a Congressionally-mandated operational test and validation of the Pentagon’s NMCC segment of the global Integrated Tactical Warning and Attack Assessment system. Analyzed and implemented telecommunications and connectivity needs for local area networks. Supervised, installed, operated, and maintenance on multifunction/multiuser information processing systems, peripheral equipment. Conducted quality assurance checks, enforced policies and procedures, implemented various levels of system security, and arranged for contractor support maintenance for selected equipment.

-Operator/Analyst of Defense Network Systems

Career medium 03

U.S. Army

Information Systems Operator

US Army Information Systems Software Development Center-Lee (USAISSDC-L) - Fort Lee, VA

University of Maryland College Park

MS, Management Information Systems and Services

Universityof Maryland University College

BS, Computer Information Technology

University of Maryland University College

AA, Computer Studies