Alicia Pugh

5th Battlefield Coordination Detachment - Joint Base Pearl Harbor-Hickam, HI

Engage with executive-level staff and agencies across service components to establish the integration, interoperability, management, and maintenance of Army Battle Command Systems (ABCS) equipment. Provide system administration and customer service/support for common client information systems using military and Commercial-Off-the-Shelf (COTS) software. Employ outstanding interpersonal skills interact to establish rapport with domestic and international agencies. Organize efforts as the lead technical planner for connectivity between the Army Forces (ARFOR) and the Joint Force Commanders and command designated agencies. Interpret Information Technology policies, standards, and guidelines to advise executive staff and disseminate information on information systems. Synchronize and maintain Information Management/Knowledge Management (IM/KM) resources. Manage content of public, secure, and Social Network Service (SNS) sites.

-Information/Knowledge Management Officer
-Information Assurance Officer/IAVA
-Client Support Administrator/Technician
-Telephone Control Officer
-ABCS (GCCS-A, AFATDS, AMDWS, CPOF, DCGS-A, and TAIS) Integrator

School of Information Technology - Fort Gordon, GA

Team leader for 23 instructors training over 1,300 soldiers annually on computer hardware, systems administration of Operating Systems (OS) software, and networking. This course qualified newly recruited military personnel as an Information Systems Operator/Analyst for their Military Occupational Specialty (MOS). Reviewed and managed Programs of Instruction (POI) updates and changes. Implemented system upgrades across six computer labs ensuring current technology and accounted for equipment worth over $200K. Counseled students on academic and professional performance and recommended them for further training or elimination.

-Instructor and Curriculum Writer
-Automated Systems Approach to Training (ASAT)
-Programs of Instruction (POI)
-Training Support Package (TSP)

Defense Information Systems Agency (DISA) - Pentagon, Washington, D.C.

Provided operational air and missile threat warning data and support to the National Command Authorities, the Chairman, Joints Chiefs of Staff, and the Joint Staff. Operated the Processing and Display System (PDS), Survivable Communications Integration System (SCIS), and the National Military Command Center (NMCC) Command and Control System. Coordinated and executed a Congressionally-mandated operational test and validation of the Pentagon’s NMCC segment of the global Integrated Tactical Warning and Attack Assessment system. Analyzed and implemented telecommunications and connectivity needs for local area networks. Supervised, installed, operated, and maintenance on multifunction/multiuser information processing systems, peripheral equipment. Conducted quality assurance checks, enforced policies and procedures, implemented various levels of system security, and arranged for contractor support maintenance for selected equipment.

-Operator/Analyst of Defense Network Systems