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Alexis (Lex) Brown, MBA

Alexis (Lex) Brown, MBA

DNS Operations Manager - Southeast

Dish Network

Greater Atlanta Area

Proven consistent outstanding performer and change-agent, regularly sought after for challenging initiatives

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Dish Network

DNS Operations Manager - Southeast

Independently manage a complex telecommunications business with $11M+ annual budget as the senior site leader, responsible for the overall success on a team of 50+ personnel. Direct, coach, train and develop employees to achieve high performance goals. Lead and mentor a diverse group of managers, service technicians and warehouse staff. Utilize financial data to drive performance and process improvements. Create, foster and maintain strategic business relationships within the market, region and company. Draft executive reports, correspondence and presentations. Software expertise includes: Tableau, Oracle, ADP, ETA-Direct and SuccessFactors

-Promoted to Operations Manager after 9 months as a Field Service Manager (Dec2014-Sep2015)
-Coordinate training, installations, repairs, smart home solutions, and special projects
-Develop workflow, ensure compliance, implement solutions to improve technical and customer service skills for team members; identify and resolve employee concerns/complaints

Solutions By Lex

Freelance Copywriter|Blogger|Content Marketing Consultant

Dynamic freelance work: SEO, web analytics, technical writing, social media writing, content marketing, blogging, sales letters, reports, plans, proposals and presentations. Guide clients in establishing purpose-driven content missions. A strategic partner in helping businesses predict and adapt to new disruptions. Focused on helping clients boost marketplace awareness, increase sales leads, improve customer loyalty, achieve greater marketing efficiency, and gain more favorable reputations

>Contributing writer for Task & Purpose (www.taskandpurpose.com)
>Contributor to veterans success book project at American Dream U (www.americandreamu.org)(Dec2014-Feb2015)
>Co-Founder/Collaborator in developing a nonprofit startup (www.frago.us) into a fully operational organization through Start Co.'s summer accelerator programs (May2014-May2015)
>Publisher of independent blog (www.solutionsbylex.com) and producer of 500+ professional voice overs
>Nine consecutive volunteer hours of ideation at the inaugural Goodie Hack in Opportunity Hub 200 (1Mar2014)--Collaboratively developed web-based solution for Atlanta Metropolitan Black Chamber of Commerce (AMBCC) to help solve their social media engagement and small business member training challenge