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Alexis Greer

Alexis Greer

Warranty Repair Coordinator

The Home Depot

Warranty Repair Coordinator at The Home Depot


The Home Depot

Warranty Repair Coordinator

-Responsible for collecting $415K+ in revenue for Store Ops Department and processing initial and rejected warranty claims utilizing computerized product repair system.
-Manage warranty process by providing complete end to end claim resolution.
-Responsible for filing eligible claims, and also identifing, categorize, and document causes of vendor rejected claims.
-Responsible for communicating via phone and/or email with vendors /manufacturers to determine information needed to submit a claim and receive payment, as well as with the Repair and Liquidation Centers and/or Tool Rental centers.
-Required to contact customers for verifying & validation of information related to warranties/products.
-Established relationships with manufacturers/vendors which improved the % of dollars every month for P&L reports.
-Responsible for partnering with appropriate vendors/manufacturers on unresolved claims.
-Trained multiple contractors and developed warranty procedure documentation for future contractors/THD associates.

Career medium 05
Career medium 05

iMarc Design Studio

Administrative Assistant/ Personal Assistant

- Maintained the day to day logistics of the company.
- Maintained calendar, prepared expense reports, ordered supplies, processed work orders, and ordered hardware.
- Responsible for handling phone calls and inquires.
- Manage the task of organizing meetings and conferences.
- Responsible for the task of writing projects and conducting research.
- Responsible for shipping and receiving of customer orders, account payables, and cash handling.
- Ability to multitask while handling errands, incoming emails, phone calls and faxes.
- Performed other tasks as assigned.


The Home Depot

System Specialist

- Responsible for independently handling resolution and communication related to tasks assigned.
- Off-hours availability for support, problem determination, and problem resolution of production systems during disaster emergencies.
- Design, Test, Implement, and Support production systems.
- Responsible for recommending and recognizing solutions for specific production systems.
- Prepared and wrote Quality Assurance and User Acceptance test cases.
- Responsible for providing production support to the Merchandising users and various applications via a ticketing system, researching, analyzing, resolving, and escalating issues.
- Performed Quality Assurance and User Acceptance Testing for newly designed and enhanced merchandising systems and tools which increased productivity, product ordering, store sales, and process improvement.
- Provided customer support by answering end-user questions and consistently being a point of contact for customer and associates via ‘helpdesk’.
- Regularly supported, maintained, and upgraded current systems to ensure operational stability in multiple departments in corporate office and stores.
- Formulation of training manuals, materials, and presentations.
- Maintained over 7500 rows of SKU data within 30 minutes versus 2-3 days using web based tool Merch Link, which I contributed to testing.
- QA tested the Supplier Buying Agreement Application that allowed suppliers to complete an electronic agreement within minutes with minimum errors, eliminating the paper agreement.
- Contributed to testing new web based tool Merch Link, which allowed the Merchandising Users to set up and maintain over 7500 rows of SKU data within 30 minutes versus 2-3 days.
- Contributed to Quality Assurance testing of MSR (Merchandising System Remodel) process that eliminated DC type vendors, provided visibility to the replenishment method, source of supply, distribution channel and reduced logistics costs by optimizing the supply chain network.

Career medium 06
Career medium 04

The Home Depot

Merchandising Support/ Data Management

- Under supervision of the Merchandising Support Garden Department Supervisor.
- Answered and routed incoming calls from field merchandising associates, internal/external customers and vendors.
- Assisted department Supervisor with many projects, tasks, and responsibilities regularly.
- Proofread and enters data for multiple projects and purchase orders.
- Maintained 10,000 rows of sku setups, vendor information, retail/cost changes, entering other merchandising related data and daily maintenance.
- Promoted to System Specialist as a result of consistently exceeding work quality, knowledge and productivity.



Customer Service Rep

- Prepared and Maintained shipping records, preparation, assembly, and or shipping of outgoing merchandise or material.
- Verified accuracy of incoming shipments against bills of lading, maintained records of goods received.
- Inspects and reconciled goods that may have been rejects or damaged goods.
- Routes Incoming goods to proper department.
- Achieved company, department and personal goals through a strong customer focus.
- Assist with pulling orders accurately by locating, loading, and label according to procedures.
- Record number of units of materials handled on daily production sheets.
- Completed activity and statistical reports as assigned by supervisor.
- Participated in all safety and 5S requirements while in warehouse.
- Operated warehouse management systems as needed.
- Communicated in a professional and positive manner to customers, associates, and upper level management.

Career medium 05
Career medium 01

Jay Vending Co. - Six Flags Over Georgia

Inventory Control

- Prepared reports of all stock on hand balance.
- Maintained quantity of supplies and monitored shelf life of a particular item based on receipts or invoices.
- Verified, checked discrepancies on stock quantities, packing, and quality and pricing.
-Performed other duties and responsibilities assigned.
- Implementing proper delivery of materials and accurately replace and plan movement.
- Back- up cashier


Sears, Roebuck and Co.


- Answer customers' questions and provide information.
- Bag, box, wrap or gift-wrap merchandise, and prepare packages for customers.
- Accurately enter transactions
- Greet customers entering establishment professionally.
- Process merchandise returns and exchanges.
- Maintain clean and orderly cash-wraps.
- Sort, count, and currency before leaving cash-wrap and opening the store.
- Ask customers to apply for store credit cards and donate to causes that were being promoted.

Career medium 06

Georgia State University - J. Mack Robinson College of Business

Bachelor of Business Administration (B.B.A.), Managerial Science

Atlanta Metropolitan College

Associate of Science (A.S.), Business Administration

Johnson and Wales University