Client Relationship Associate
September 2016 — Present
Time Management, Organization, Accountability, Decision Making and Business Relationships Development by managing more than 40 accounts for a total of more than 2000 clients
Teamwork, Internal Communication and Efficient Service Delivery by liaising with different departments to ensure effective delivery of the service purchased by the client.
Initiative, Creativity, Enthusiasm, Influencing skills, Strategic Thinking, Communication and People skills by proactively managing the relationship with existing clients to ensure usage of the service purchased
Customer Service, Questioning, Active Listening, Understanding clients’ needs and Ongoing Learning by advising clients on how to maximize the value they are receiving from their service based on their projects and priorities
Presentation skills and Effective Speaking by giving presentations of the service to new clients
Positive Attitude, Coaching and Listening skills by mentoring new hire joining Client Relationship Associate’s team