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Alexandra DeWald

Alexandra DeWald

Strategic Account Manager

onPeak, LLC

Nashville, TN

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Career medium 01

onPeak, a GES Global Company

Client Services Manager

• Manage 5 major client accounts ranging from 60+ annual events per year
• Act as a consultant/advisor to clients in all aspects of housing and travel management as well as other related fields
• Manage hotel sourcing process and present recommended hotel packages to clients
• Negotiate hotel contracts in 1st, 2nd and 3rd tier markets on behalf of clients
• Manage hotel relationships; attend hotel and industry events

Career

onPeak, a GES Global Company

Client Services Coordinator

• Manage the internal database relating to the Client Service Department, outside vendors and client events
• Assist Client Service Managers in preparing the Request for Proposals which included tailoring of hotel contracts to client and event needs
• Work with clients on all aspects of events as directed by the Client Service Managers
• Interact with internal teams, customers, and hotel and destination partners

Career medium 05
Career
Career medium 02

Saddle and Cycle Club

Administrative Assistant/Receptionist

• Kept records with a high degree of accuracy and discretion for the Club, which has a membership of approximately 550
• Designed and distributed monthly schedules and invitations for Club events
• Ensured high quality member relations by greeting visitors, answering the phone, and referring visitors to the appropriate
staff as needed

Career

Saint Norbert College

Bachelor of Arts in Communication

onPeak, a GE Global Company

Strategic Account Manager

• Oversee account team members for client accounts to ensure deliverables are met
• Recommend and implement product driven solutions to proactively increase client revenue
• Collaborate internally on internal and external user feedback to create new and innovative ways to manage housing
• Liaison between client and onPeak to implement client’s vision in accordance to onPeak’s standards and timelines
• Travel to respective events on behalf of clients and assist in on-site operations (re-booking, auditing, and exhibitor relations)
• Supervise/participate in site selection and site inspections

Career medium 02
Career

onPeak, a GES Global Company

Account Executive

• Serve as main client touch point to lead communication and overall deliverables
• Create, monitor and oversee budgets for each event
• Present recommended hotel packages to client based on event history and expertise
• Review hotel contracts and quality assurance
• Develop and execute effective housing strategy with the goal of increasing room nights and revenue
• Actively manage and analyze performance of event's hotel block pick-up
• Conduct Quality Assurance process of reservation web site prior to event open
• Consult client on use of concessions; process reservations of VIPs and client staff
• Collect and analyze room block pick-up numbers both on-site and post-event to ensure accurate and timely billing for accounting
• Participate in Exhibitor Advisory Meetings, Hotel Pre-conferences, Exhibit Sales Staff training on housing

Career medium 06
Career