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Alexander Iparraguirre

Alexander Iparraguirre

Deputy Manager

Phones 4 U

London

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Phones 4 U

Deputy Manager

• Supporting in the management of a store following a Management Development Training.
• Ensuring that the team delivers a friendly approach and exceptional customer service and being a strong reference by demonstrating passion for the products and services the company offers.
• Leading the team to establish a strong relationships with our customer base, converting interest and enquiries into sale, ultimately to meet and exceed the store's targets and KPIs.
• Motivating the team and inspiring them in working towards continued improvement in skills and experience by being target-driven and a team player who is conscientious and has a great attention to detail, willing to go above and beyond the extra mile.
• Supporting the store team in overcoming any difficult experiences in the sales process, ensuring customers are fully informed with accurate information needed in order to help them make a decision that best suits them.
• Assisting in conducting weekly and monthly performance staff reviews and setting up a two way agreement.
• Managing conflict effectively within the team or with customer complaints by being able to add calm and rationality to situations.
• Managing thorough team briefs on a daily basis, focusing on attitudes and behaviours as well as sale processes.
• Monitoring and driving conversion rates and individual profit per transaction.
• Developing and coaching the team through 1-2-1 reviews and guidance, to support their personal development plans and continued development.
• Ensuring and cascading accurate product knowledge and commercial awareness.
• Supporting in the management of absences and holiday booking in line with the company's policy.
• Deputising for the General Manager where required, ensuring that all delegated activities are completed and deadlines are met.
• Supporting in rostering staff on shift duties to achieve optimum staff levels and completing and submitting time cards as well as other administration tasks accurately and in time fashion.

Career medium 05
Career
Career medium 03

Phones 4 U

Senior Sales Consultant

• Providing exceptional levels of customer service, assessing customer's needs for products and services and supporting them in making the right decision that suits their needs most effectively, with the provision of accurate advice.
• Managing time effectively, incorporating the management of appointments with customers, attendance at training events, and knowledge of product launches etc.
• Merchandising in line with company's guideline and participating in store transformations.
• Supporting management team with all administration tasks.
• Ensuring that all activities are fully compliant with FCA regulations.
• Maximising sales opportunities to achieve and exceed agreed targets.
• Ensuring Health and Safety standards are maintained at a high level in store.

Career

3 Hutchinson

Sales Consultant

• Influencing store and greater good of the business by delivering personal sales targets and supporting others to deliver theirs.
• Translating customer requests into customised transactions.
• Delivering exceptional operational best practice, compliance and standards in store.
• Taking responsibility for each and every customer to ensure best service and sales outcome.
• Turning issues into resolutions and sales.
• Keeping commercial awareness up to date.

Career medium 04
Career
Career medium 01

Zara (Inditex)

Cashier/Mentor

• Cash handling and regular assignments.
• Customer service excellence, outstanding service by providing friendly environment and sharing fashion knowledge with customers.
• Assisting in stock take and inventory control.
• Handling daily operational tasks withing store and assisting store manager.
• Visual merchandising in line with company's standards.
• Training new team members.

Career

The Open University

BA Language Studies, 2013 - Currently

Currently working towards BA Language Studies. It combines English with an extra modern language and involves the linguistic make-up of both languages, how these are used and what they tells us about our society, culture and mind in the past, present and possibly future.

Education medium 04
Education

Universidad Pública Vasca (UPV-EHU)

BSc Pharmacy, 2006 - 2008

Completed up to 2nd year.