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Alexander Bresnick

Alexander Bresnick

Analyst, Reliability

US Airways

Analyst, Reliability at US Airways





US Airways

Analyst, Reliability

Career medium 02

US Airways Center

Ticket Service Representative - Lead

--Provide high level of customer service, earning two ASSIST awards for exemplary service and performance of duties
--Train fellow Representatives on ticketing systems and office processes
--Assist Ticketing Managers in problem resolution and effectively communicate to customers the resolution
--Reconcile sellers' banks at close of shift


US Airways

Intern - HR Audit & Analysis

--Develop process documentation and design cross-functional flow charts and guides for the HR Talent Acquisition team to facilitate training and process execution across multiple locations, and lead to a consistent applicant experience
--Design and compile placemat portfolios that showcase the HR department’s functional areas’ business strategies, metrics and accomplishments
--Collaborate with multiple groups such as HR Talent Acquisition, HR Services, HR Benefits and Legal
--Spearheaded the overhaul of the company litigation hold list of over 700 records into a comprehensive database and played an integral role in the development and implementation of controls for data consistency and integrity
--Partnered with HR leadership to create gap analyses for various processes within the Talent Acquisition function in support of merger integration efforts
--Created summary term sheets of high-value vendor contracts and interfaced with managers and directors to centralize electronic copies of HR contracts in preparation for merger integration
--Reviewed and edited job descriptions for positions company-wide as part of an effort to align with best practices and company guidelines, as well as refresh outdated descriptions

Career medium 06

Tufts Health Plan

Summer Intern

Data Entry, Claims Adjustments

Arizona State University, W. P. Carey School of Business

Bachelor of Science (B.S.), Business Management