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Alex Wallace

Alex Wallace

Project Manager

Helm Operations

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Project Management Professional Certification | PMP – Estimated completion February 2016

Helm Operations

Project Manager

Primarily responsible for establishing, monitoring, and executing project plans for a tugboat management software company. In charge of delivering projects that improved client’s business applications, infrastructure & processes on time, on budget and to the highest standards. I worked and led teams in the following countries: Denmark, Australia, U.K , Brazil, U.S & Germany.

Helm Operations

Project Coordinator

Assisted Project Managers in successful development and implementation of enterprise software modules. Worked daily to as a designated point of contact with customers, software developers, trainers, support specialists, business analysts and implementation specialists to liaise between departments to ensure all stakeholders understand project expectations.

Helm Operations

Customer Care Representative

Provided internal and external customers with excellent product support. Focused on building strong relationships with customers. Recorded all customer issues and ensured they could solve the issue themselves or managed the resolution efficiently. Responsible for training new customers on software modules when applicable and for quality assurance testing of new releases.

• Deep knowledge of Project Management practices and the PMBOK • Superior written and oral communication skills, including public presentation and facilitation experience • Exceptional negotiating, problem solving and mediation skills • Extensive supervisory and leadership experience
• Ability to work successfully both as part of team and independently with or without supervision • Flexibility to travel and work overtime
• In depth knowledge of data collection, analysis, and planning of projects • Excellent organizational, analytical, research, and time management skills • Strong administrative and computer skills (Microsoft Office, Excel, PowerPoint, MS Project)

University of Northern British Columbia Alumni Association Board

Ex-Officio Director – Undergrad Student Representative

Engaged undergrads in order to promote the growth and prosperity of the Alumni Association and the University.

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University of Northern British Columbia

Environmental Planning , Natural Resources Planning

This major familiarizes students with planning and decision-making in a variety of sectors that includes provincial land use planning, environmental assessment, watershed planning, and integrated resource and environmental management.

Education

Northern Undergraduate Student Society (UNBC)

Vice President of External Affairs

Acted as liaison between student organizations; encouraging positive relationships. The media spokesperson and liaison for all Regional Campuses of UNBC and the Community of Prince George. Chaired different committees and organized activities, providing UNBC and the Community of Prince George with environmentally sustainable options for future growth and improvement of the UNBC regions.

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Shinerama fundraiser for Cystic Fibrosis

Co-Chair, University of Northern British Colombia Campaign

Organized campaigns for UNBC involving 300 students, raised over $18,000, the highest amount ever raised at UNBC.

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