Lead Technical Analyst, I/T Specialist
October 2001 — March 2008
Repaired, serviced, and replaced parts, boards, and equipment Compaq, Hewlett Packard, and IBM computers. Diagnose and tweak network connectivity, PC hardware repair and upgrade, and software upgrades and updates. Performed telephone and on-site troubleshooting for clients as field technician. New workstation design and installation using Microsoft and Linux servers and Structure Cabling. Consultation on future network planning and implementation. Technical support by telephone or on site; diagnosing, escalating and finding immediate solutions for network connectivity problems, operating systems problems, MS Office, various proprietary and common software (antivirus, cloning software, etc.) and hardware. Provided technical support for network servers and workstations including DHCP, WINS, DNS, file and print servers, various MS operating systems and office suite. Create and Integrate Voice and Data using Asterix and Trixbox VOIP PBX system, Create and maintain VPN for clients. Create Backup Strategies. Manage client server base networks with Microsoft Technologies (windows server 2003, MS-Exchange, ISA Server, Remote Desktop) and Install and maintain Small Business Server Networks.