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Alessandro Araujo

Alessandro Araujo

It Tech Suport / System Administrator

ZAGOPE / ANDRADE GUTIERREZ

System Administrator at ZAGOPE / ANDRADE GUTIERREZ

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ZAGOPE / ANDRADE GUTIERREZ

It Tech Suport / System Administrator

Provide Customer Support in English to all Zagope employees for IT related issues;
• Support by phone, e-mail and remotely accessing the user´s PC;
• Managing applications and network accounts
Active Directory Administration
- Exchange Administration
- Networking
- Blackberry Administration
- VPN Troubleshooting
- IT Security
- Desktop Troubleshooting
- Major Incident Management

Career medium 05
Career
Career medium 05

Fujitsu Technology Solutions

It Analyst - Customer - Husqvarna Account

Provide Customer Support in English to all Husqvarna employees for IT related issues;
• Support by phone, e-mail and remotely accessing the user´s PC;
• Managing applications and network accounts for new and existing users worldwide
Active Directory Administration
- Exchange Administration
- Networking
- Blackberry Administration
- VPN Troubleshooting
- IT Security
- IBM Mainframe, Compass Administration
- Desktop Troubleshooting
- Major Incident Management

Career

Fujitsu Technology Solutions

Help Desk Analist Thpmson Reuters

Have a relevant role in application and network account creations, deletions and modifications and previsioning for new and existing users. Have strong ability to work in multicultural environment by working on a Global Service Desk with English as the official language for all communications, where there are colleagues from several nations, and at the same time provide world class services for an international client with offices in around 100 countries and over 55.000 employees.
Main responsibilities:
Helpdesk by telephone, e-mail and remotely and managing application and network accounts for new and existing users worldwide. Network accounts based on Active Directory with Microsoft Exchange Servers, applications are around 600 not all managed by my team but our scope goes from Oracle, Mainframe, Siebel CRM, Messaging and several web based applications
Working in a Global Service Desk where English is the official language for all communications, ensuring a world class service for over 50.000 employees.


• Ensure overall Incident Management SLA [Service-level Agreement]conformance;
• Escalate failure of SLA to respective Line Management;
• Hosting of Daily EMEA [Europe, the Middle East and Africa] Service Review conference call;
• Coordinate Major Incidents [Priority 1] according to the process and engage with the appropriate escalation lines for the EMEA, AMERS and APAC [Asia and Pacific] Regions;
• Quality assurance of Incident logging data;
• Own and operate the escalation process for the Thomson Reuters Account;
• Involved with process management and Service Delivery scope for the Desk’s purposes;
• Liaise with Team Management for any development requirements related with processes;
• Coaching and training new team members.

Career medium 06
Career
Career medium 03

Here Solutions

Lead Technical Analyst, I/T Specialist

Repaired, serviced, and replaced parts, boards, and equipment Compaq, Hewlett Packard, and IBM computers. Diagnose and tweak network connectivity, PC hardware repair and upgrade, and software upgrades and updates. Performed telephone and on-site troubleshooting for clients as field technician. New workstation design and installation using Microsoft and Linux servers and Structure Cabling. Consultation on future network planning and implementation. Technical support by telephone or on site; diagnosing, escalating and finding immediate solutions for network connectivity problems, operating systems problems, MS Office, various proprietary and common software (antivirus, cloning software, etc.) and hardware. Provided technical support for network servers and workstations including DHCP, WINS, DNS, file and print servers, various MS operating systems and office suite. Create and Integrate Voice and Data using Asterix and Trixbox VOIP PBX system, Create and maintain VPN for clients. Create Backup Strategies. Manage client server base networks with Microsoft Technologies (windows server 2003, MS-Exchange, ISA Server, Remote Desktop) and Install and maintain Small Business Server Networks.

Career

Microdigital

Tech. Support

Repaired, serviced, and replaced parts, boards, and equipment Compaq, Hewlett Packard, and IBM computers. Diagnose and tweak network connectivity, PC hardware repair and upgrade, and software upgrades and updates. Performed telephone and on-site troubleshooting for clients as field technician.

Career medium 03
Career
Career medium 03

Construtora Andrade Gutierrez

IT - Manager

Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility. Developed and implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting. Assigned user accounts and granted permissions to shared resources. Assured senior management of data protection by demonstrating permission settings. Installed, configured, and updated server-based applications, including accounting system and records database. Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.

Career

Universidade Atlântica

Management of Computer Systems, English, Business Management, IT

Rumos - Training

Network, CCNA - Cisco Certified Network Administrator

Colégio Salesiano

12, High Shool