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Alberto García Sánchez

Alberto García Sánchez

ANdAZ Host

ANdAZ Liverpool Street

ANdAZ Host en ANdAZ Liverpool Street

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ANdAZ Liverpool Street

ANdAZ Host

-Functioning in a combined role of Front Office/Guest Services Agent, Concierge and Porter at Hyatt Hotels´s newest brand.

-Assuming the role of Front Office Coordinator on a rotational basis, being responsible for the pre-blocking, actioning and monitoring of special requests, general and VIP guests as well as their billing; being the liaise between Housekeeping and Front Office on shift, keep accuracy on availability and rates and assisting with general telephone calls and emails for the hotel.

Career medium 02
Career
Career medium 06

Hyatt Regency New Orleans

Hotel Management Intern - Rooms Division

Part of the Grand Reopening Team of the 1,193-room property in October 2011. Rooms Division Internship with a focus in Front Office. Rotation in different areas within the department, Front Desk, PBX, Night Audit and Rooms Control, carrying out several duties, including the following:

-Hotel's first Night Auditor at grand reopening, collaborating on streamlining and testing the current standard Night Audit operations and procedures, as well as training coworkers on the role.

-Being responsible for pre-blockings, pre-registration, monitoring, check-in and occasionally escort for special requests, VIP guests and other designated guests, as well as general rooming operations.

-Reviewing, processing, posting and settling of billing. Currency exchange and cash handling.

-Coordination of medium and large group / convention arrivals, working closely with meeting planners, Catering, Convention Services and Sales personnel.

-Keeping accuracy on rates, availability and room status.

-Maintaining exceptional contact and coordination with other departments in the hotel.

-Providing assistance, direction and support to front line staff, serving as departamental role model and ensuring that Hyatt policies, procedures and standards are met at all times.

-Resolving and following up on guest issues in the absence of a manager on duty showing a positive, professional attitude and a high level of customer service and efficiency.

-Recognized as Employee of the Month in January 2012 by senior management.

Career

Hotel Playa de Laxe

Front Office Clerk

All daily tasks in FO, cash handling, telephones, also worked at the Reservations Department dealing with T.O. and travel agencies, waiter/bartender in Cafeteria, night shifts and occasionally carrying out concierge services.

Career medium 01
Career
Career medium 03

Plaza Alta Hotel

Hotel Trainee

Participant on EU life-long learning initiative the 'Leonardo da Vinci Programme'.Hotel trainee in a 4-star hotel in Prague, in rotation in several departments: Reception, Reservations and Restaurant. In addition, assisted the staff on their daily activities when needed and received training on the Hotel Management Software “Fidelio”. Used English to communicate at all times as well as other languages when necessary to deal with customer enquiries. Obtained an EUROPASS Mobility Certificate.

Career

Hotel Playa de Laxe

Night Audit

All daily operations in FO, cash handling, telephones, end of day operations, security, next-day breakfast report and dining room set-up.

Career medium 05

Concello de Malpica de Bergantiños

Tourism Information Clerk

In charge of a Tourism Information Point in a local Pottery and Traditional Handcrafts Trade Fair for 10 days. Assistance for foreign visitors, guide on exhibition rooms, public address system in three languages.

Career

Universidade da Coruña / Turismo de A Coruña

Guía en prácticas (Trainee Tour Guide)

Work placement period on the programme “Descubrir Coruña”, from the Tourism Board of the city of A Coruña. Collective walking tours in Spanish, Galician and occasionally English on 2 itineraries: “Old Town/Medieval Town” and “Tower of Hercules” (UNESCO World Heritage Site).

Career medium 04
Career

Museo Militar Regional de A Coruña

Guía en prácticas (Trainee Tour Guide)

Training at the Museum Education Department. Tours, event planning, administrative work.

Museo Arqueológico e Histórico de A Coruña

Guía en prácticas (Trainee Tour Guide)

Individual and collective tours.

Universidad de A Coruna

Diplomado en Turismo, Turismo