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Albert Di Matteo

Albert Di Matteo


Federal Express Canada

Niagara Falls, Ontario, L2G 2N3


Federal Express Canada


Excellent interpersonal skills
Excellent verbal communication skills
Knowledge of dangerous goods handling, labeling and documentation requirements
Pick-up and deliver various items and products, collect or make payments for goods, load and unload goods
Professionalism in customer service, receive and relay information to central dispatch work
Conditions and Physical Capabilities-fast-paced environment tight deadlines, physically demanding
Reading text, document use, numeracy, writing, oral communication, working with others, problem solving,
Decision making, critical thinking, job task planning and organizing, computer use, continuous learning
Ability to lift 70lbs and to maneuver any package weighing up to 150lbs with appropriate equipment
Great knowledge of city

Career medium 03
Career medium 05

Fallsview Casino Resort

Casino Surveillance / VIP Guest Services Associate/Supervisor

Responsible for taking reservations for Hotels, Limousines, Dining, as well as enrolling Players for tournaments
Handling customer service issues, analyzing Players Comp worth and making responsible decisions
Responsible for the strict adherence of the Marketing compliance policies, internal control procedures, AGCO of Ontario
P.C. computer literacy with the ability to explain players tracking systems & comping system
Ability to maintain professionalism under stressful situations, prioritize tasks, and meet deadlines, sales
Monitor, document and report large cash transactions (LCT) and the movement of cash/cash equivalents within the casino

Monitoring by closed circuit television cameras (CCTV) and maintaining visual records, of all areas of the casino property
Knowledge of the AS400 LSI computer system / MS Windows OS (2000, XP, 2000/2003 Server)
Record surveillance activity in a daily log
Excellent written and verbal communication skills


UPS Canada


Conversed and corresponded with customers and other company personnel during scheduled deliveries
Ability to lift 70lbs. and to maneuver any package weighing up to 150lbs. with appropriate equipment
data entered with source documents, and re-entered data in verification format in the warehouse
Strong problem-solving and trouble-shooting skills
Proficient knowledge of computers, communication and listening skills
A valid full driver's license with an excellent driving record

Career medium 04
Education medium 02

Trios College

MCSA, Computer Operations / Support

Successfully completed a certificate program designed to provide the skills needed for network administration.
The emphasis was hands-on network administration and supported by relevant theory. The expert instructional
course provided a valid and reliable measure of technical proficiency and expertise to successfully manage and
maintain the typically complex computing environment of medium to large-sized companies operating on existing
networks And Microsoft Windows Server 2003 System.


Academy Of Design

Digital Video Editing, Digital Video Editing & Design

Successfully completed a program involving a comprehensive balance of courses providing both
the fundamentals of video editing as well as technical training on the industry's choice system in
non-linear editing software with Avid MCX press for Macintosh

Education medium 04
Education medium 03

Trebas Institute of Recording Arts

Music Engineering & Management, Engineering

Successfully completed a program involving multi-track recording and mixing, sound production
in multi-track situations. Accomplished management techniques and production fundamentals
including music theory