Hyatt Regency At The Arch
Front Desk Agent
December 2011 — March 2012
Welcomes guest by greeting, answering questions, responding to requests.
Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
Establishes credit by verifying credit cards or obtaining cash.
Directs guest to room by showing location on map.
Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
Maintains records by entering room and guest account data.
Collects revenue by entering services and charges, computing bill, obtaining payment.
Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
Secures guest’s valuables by processing lost and found.
Contributes to team effort by accomplishing related results as needed.