Bloomingdale's
Shop Manager
August 2015 — Present
Alana Tivnan
Specialist Coaching Lead
Bloomingdale's
San Francisco, CA
12
Followers
"We are here to laugh at the odds and live our lives so well that Death will tremble to take us." - Charles Bukowski
Career
Bloomingdales.com
Specialist Coaching Lead
April 2015 — July 2015
• Senior supervisory position, focus on leadership amongst peers and coaching clienteling and concierge customer service to associates, to achieve success within demanding metrics
• Partner with peers and executive team to develop strategies for meeting both department and global KPIs
• Met department goals within first month of acquiring team
• Participated in specialized training for Loyallist, Selling Journey coaching strategies, and clienteling goals inspired by B-connected
• Founder and director of Fashion Forward - an internal coaching program designed to engage the entire department in fashion and trend knowledge to compliment associate customer service and selling skills
Career
Macy's Credit and Customer Services
Coaching Lead
July 2014 — April 2015
• Implemented innovative and creative coaching techniques to drive associate performance in six different metrics
• Initial team statistics ranked them as the 2nd lowest performing team in department. After eight months of coaching, team was ranked top performing in the department.
Career
Macy's
Customer Care Ambassador / Ambassador Lead
June 2011 — July 2014
Assisted a diverse and international client base through our Omnichannel selling avenues. Within the first six months of my start with the company, I was engaged in a leadership role as a Customer Care Ambassador. I assisted with associate questions and escalated issues, and worked closely with management on a variety of internal projects. For the 2013-14 holiday season, I managed and coached a team of seasonal associates as an Ambassador Lead.
Career
Arizona State University
BFA, Photography
May 2014
Education
LinkedIn