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Alana Tivnan

Alana Tivnan

Specialist Coaching Lead

Bloomingdale's

San Francisco, CA

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"We are here to laugh at the odds and live our lives so well that Death will tremble to take us." - Charles Bukowski
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Bloomingdale's

Shop Manager

Career
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Bloomingdales.com

Specialist Coaching Lead

• Senior supervisory position, focus on leadership amongst peers and coaching clienteling and concierge customer service to associates, to achieve success within demanding metrics
• Partner with peers and executive team to develop strategies for meeting both department and global KPIs
• Met department goals within first month of acquiring team
• Participated in specialized training for Loyallist, Selling Journey coaching strategies, and clienteling goals inspired by B-connected
• Founder and director of Fashion Forward - an internal coaching program designed to engage the entire department in fashion and trend knowledge to compliment associate customer service and selling skills

Career

Macy's Credit and Customer Services

Coaching Lead

• Implemented innovative and creative coaching techniques to drive associate performance in six different metrics

• Initial team statistics ranked them as the 2nd lowest performing team in department. After eight months of coaching, team was ranked top performing in the department.

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Career

Macy's

Customer Care Ambassador / Ambassador Lead

Assisted a diverse and international client base through our Omnichannel selling avenues. Within the first six months of my start with the company, I was engaged in a leadership role as a Customer Care Ambassador. I assisted with associate questions and escalated issues, and worked closely with management on a variety of internal projects. For the 2013-14 holiday season, I managed and coached a team of seasonal associates as an Ambassador Lead.

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Career

Arizona State University

BFA, Photography

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Education