Alain Enkiri

Monitoring and Finalizing all Billing Charges: Storage, handling, value added Services, customs duties, Documentation / Air Freight import export, local distribution and Overland Transport.
• Improving KPI Results for billing, Credit notes, and speed of invoicing, by setting up new process and succeeding in moving them to the positive territory.
• Managing Freight, Distribution, Customs, and warehousing entities for all billing activities.
• Ensure that billings and revenue shares are accurately reflected in the amount due/owed as well segregated into correct sites / Projects
• Ensuring the Archives, Scan, Backup of all documents related to invoicing.
• Issuing invoices on time, monthly, Daily, Weekly, and ensuring month end closing as per the delays.
• Coordinating with all Departments covering all warehousing, freight Transport activities, ensuring to be reflected in the revenue, and invoicing them on time.
• Improving system Capacities to facilitate data entries and reporting.
• Implementing New Contract Rates agreements into the systems, and coordinating with related departments to activate it properly.
• Coordinating with sales and marketing Department with common analysis to ensure the profitability of any new contracts or change order for existing / New clients.
• Ensuring system update and charges to be billed correctly, for the clients who terminate their agreement with the company.

Involved in development of procedures and processes for the receivable and collection activities.
• Responsible for realizing internal targets, ensuring that the company' DSO and ageing are under control and progressing in the right trend.
• Monitoring and controlling the monthly invoice delivery and resolving all the pending issues related the invoices.
• Planning strategies to increase the collection and the efficiency of collection team.

• Involved in follow up the “keys performance indicators” and coordinating with various departments to find the suitable solutions and preventing recurrent problems.
• Establishing and contributing to create & develop the new software tool to handle all customer complaints.
• Updating, ameliorating and leading the “claim process” through quality and ISO 9001 procedures.
• Ensuring the resolution of all type of claims in the respective Delays, and Handling “Clients Suggestions Requests” for better performance.
• Leading quarterly “Clients Surveys” to improve and increase clients Satisfaction and Loyalty.

• Led a team of 50 personnel and handled all the issues related to their payment rolls, vacations, illness, evaluation, including their official documents and legal papers.
• Actively provided assistance to the Administrative Manager in daily tasks and managed the peripherals PC stocks for the smooth flow of operations.