University of Michigan Health System
Referral and Authorization Coordinator
February 2016 — Present
• Responsible for verifying and obtaining authorizations as required by insurance companies’ dependent upon the plan coverage for all patients in the clinic.
• Contacts patients for updated insurance information, where applicable and coordinates with the Financial Counselor information needed for all patients. Special emphasis for patients who are non-covered or under insured. Works patient treatment schedules at least daily but in advance as time allows.
• Creatively analyzes information received from the insurance company or plan, and assists with logistical and/or clerical problem resolution related to the patient’s medical record, authorization and billing issues.