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Ajay Madan

Ajay Madan

General Manager

IFFCO Tokio General Insurance Co. Ltd.

New Delhi Area, India, in

A strategist in motor claims set up and operational processes with leading insurers and possess process flow development , people management and vendor management skills. Developing motor claims processes and work stream management for manufacturer tie ups being my forte. Ability to handle large claims volumes and manage te...

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IFFCO Tokio General Insurance Co. Ltd.

General Manager

Reporting to the Executive Vice president and Vice president Head of claims , I am responsible for managing the motor claims hub made up of the assessing,processing of motor claims, and the surveyor vertical , all 3 of which are responsible for the efficient functioning of the motor vertical .

Handling a team of over 50 Claims processors and 650 surveyors .

This is a role best defined under following parameters:

MANAGE:
The performance of vendors against pre defined MOUs ,
Development of a graded preferred repairer network
Allocation of work linked to performance
large relationships with PAN INDIA Presence

INNOVATE:
Deriving the best cost advantage for the organisation-negotiate best terms with vendors -Surveyors/loss assessors and repairers

Development and modification Web based survey and loss assessment solution

CHALLENGE:
Win-Win Practices- Philosophy drive the acceptance of the performance .