IFFCO Tokio General Insurance Co. Ltd.
July 2005 — Present
Reporting to the Executive Vice president and Vice president Head of claims , I am responsible for managing the motor claims hub made up of the assessing,processing of motor claims, and the surveyor vertical , all 3 of which are responsible for the efficient functioning of the motor vertical .
Handling a team of over 50 Claims processors and 650 surveyors .
This is a role best defined under following parameters:
The performance of vendors against pre defined MOUs ,
Development of a graded preferred repairer network
Allocation of work linked to performance
large relationships with PAN INDIA Presence
Deriving the best cost advantage for the organisation-negotiate best terms with vendors -Surveyors/loss assessors and repairers
Development and modification Web based survey and loss assessment solution
Win-Win Practices- Philosophy drive the acceptance of the performance .