The Hospital for Sick Children
Supervisor, Administrative Services
October 2015 — Present
The Department of Otolaryngology – Head & Neck Surgery is the largest paediatric otolaryngology department in Canada. Over 8,000 patients are seen in the Ear, Nose, and Throat (ENT) clinic annually and the surgical case load is approximately 1,450 per year.
I supervise the administrative team responsible for all outpatient clinic and surgical bookings. I am responsible for all human resources, operational, and administrative issues for my team. I recruit, onboard, and train administrative staff. I also facilitate the recruitment and onboarding of departmental physicians and trainees and coordinate the Elective and Observer programs. In addition, I lead initiatives to increase operational efficiency and improve patient access to care.