At home .Company Industry: Retail for English Brand for home accessories and furniture .
Sales and Marketing Manager
August 2012 — January 2014
Retail managers are responsible for the day-to-day running of stores or departments. The aim of any retail manager is to maximize profit while minimizing costs. Retail managers ensure promotions are accurate and merchandised to the company’s standards, staff is fully versed on the target for the day and excellent customer care standards are met.
Depending on the size of the store, and company structure, retail managers may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.
Typical work activities
Depending on the size of store and the area of retail, typical work activities may alter, but tasks typically involve:
• managing and motivating a team to increase sales and ensure efficiency;
• managing stock levels and making key decisions about stock control;
• analyzing sales figures and forecasting future sales ;
• analyzing and interpreting trends to facilitate planning;
• using information technology to record sales figures, for data analysis and forward planning;
• dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;
• ensuring standards for quality, customer service and health and safety are met;
• resolving health and safety, legal and security issues;
• responding to customer complaints and comments;
• organizing special promotions, displays and events;
• attending and chairing meetings;
• updating colleagues on business performance, new initiatives and other pertinent issues;
• touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
• maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
• initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
• promoting the organization locally by liaising with local schools, newspapers and the community in general;
• Dealing with sales, as and when required.