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Ahmed Mosallam

Ahmed Mosallam

guest engagement executive

Vida Hotels and Resorts

United Arab Emirates, ae

Experienced Guest Services Associate with a demonstrated history of working in the hospitality industry. Skilled in Receptionist Duties, Food & Beverage, Hotel Management, Customer Satisfaction, and Hospitality Industry. Strong operations professional with a Bachelor's degree focused in Business/Commerce, General from banha u...

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Vida Hotels and Resorts

guest engagement executive

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Rooming of all arrival guest
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest's personal and travelers checks and assists with currency exchange
• Responsible and attends to guest's request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Loyalty program.