Ahmed Husain

• Highly involved in Planning & Analysis phase of the System Development Life Cycle (SDLC) in developing a new, cost-effective database management application
• Gathered requirements from stakeholders and consolidating information into technical documents for development team
• Conducted market research, quantified research finds, and created graphs and charts to share the gathered information with stakeholders
• Researched, planned, coordinated and recommended systems choices to meet the organization’s business requirements
• Created and maintained Detailed Functional Requirements (DFR) documents for new Help Desk system
• Managed documentation through Software Management Configuration (SMC) utilities
• Provided network and technical support, and hardware/software training for 150 users including staff and clients
• Managed technical support lines to answer questions including printing issues, network drive problems, recovering deleted information, and hardware malfunctions
• Programmed corporate mobile devices to be MDP compliant through the use of GoodLink enterprise messaging software

• Acquired three underperforming retail outlets and led them to produce over 300% to quota each month, making the MD2 market one of the leading markets in the nation
• Managed hiring process of new employees including interviews, orientation, and training
• Trained and promoted sales representatives to management
• Handled customer service requests and provided thorough follow-up to ensure customer satisfaction
• Recognized as the most ethically-responsible employee in the region
• Recognized nationally as a “Top 10” GM in the company newsletter for eight consecutive cycles