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Ahmed Husain

Ahmed Husain

Consultant

Deloitte

Consultant at Deloitte

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Deloitte

Consultant

See Projects section below

Career medium 01

Apple

Expert

• Effectively translated technical language in to layperson terms
• Delivered top-tier results and helped cultivate success amongst peers
• Engaged deeply with clients to understand their needs and delivered an exemplary customer experience
• Developed complete solutions based on client-specific needs
• Inspired new generation of Apple enthusiasts through training and support services
• Educated, inspired, and enriched customers through Apple technologies
• Provided a personalized sales and support experience to every client

Career

Maryland Department of Planning

Summer Intern, Network Technician

• Highly involved in Planning & Analysis phase of the System Development Life Cycle (SDLC) in developing a new, cost-effective database management application
• Gathered requirements from stakeholders and consolidating information into technical documents for development team
• Conducted market research, quantified research finds, and created graphs and charts to share the gathered information with stakeholders
• Researched, planned, coordinated and recommended systems choices to meet the organization’s business requirements
• Created and maintained Detailed Functional Requirements (DFR) documents for new Help Desk system
• Managed documentation through Software Management Configuration (SMC) utilities
• Provided network and technical support, and hardware/software training for 150 users including staff and clients
• Managed technical support lines to answer questions including printing issues, network drive problems, recovering deleted information, and hardware malfunctions
• Programmed corporate mobile devices to be MDP compliant through the use of GoodLink enterprise messaging software

Career medium 03
Career

Deloitte Consulting

Business Technology Analyst

See Projects section below

2020 Companies

General Manager

• Acquired three underperforming retail outlets and led them to produce over 300% to quota each month, making the MD2 market one of the leading markets in the nation
• Managed hiring process of new employees including interviews, orientation, and training
• Trained and promoted sales representatives to management
• Handled customer service requests and provided thorough follow-up to ensure customer satisfaction
• Recognized as the most ethically-responsible employee in the region
• Recognized nationally as a “Top 10” GM in the company newsletter for eight consecutive cycles

Career medium 02
Career

The Johns Hopkins University - Carey Business School

Bacehlors of Arts, Business Management

Western School of Technology and Environmental Science