August 2013 — Present
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System Administrator - IT Manager at scs-net
- Responsible for supervising a team and delegating work duties to individual staff members, and ensuring that duties are completed within strict timeframes.
- Team Leader for building, and managing:
> Domain environment that consists of four branches in Damascus and another five branches all around Syria.
> ISA server that works as cashing and proxy server.
> DPM back up system for Exchange database.
> Kaspersky antivirus (server/client) system and managing the workstations in all branches of the company.
- Responsible for building, and managing the Exchange server 2010.
- Responsible for building, and managing MS. Office Communication Server 2007, connecting all clients with secure sessions.
- Provide technical support to local and wide area network users (Desktop, VIP) in a multi-platform environment.
- Responsible for monitoring and troubleshooting the SKYDSL service and provide technical support for customers.
- Prepares reports and provides follow up status on activities and tasks assigned.
- Works with other network support specialists to ensure network performance.
- Configure and maintain ISDN, dialup, Satellite connections, deal with subscriptions via phones and emails, with the coordination with Sales, Costumer Care, and NOC.