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Agata Kaminska

Agata Kaminska

Service Desk Supervisor

CenturyLink

Service Desk Supervisor

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CenturyLink

Service Desk Supervisor

* Strong leader of customer support staff.
* Scheduled staff shifts to cover peaks and lulls in customer inquiries.
* Managed workflow to exceed quality service goals.
* Acted professionally and patiently when addressing negative customer feedback.
* Prepared reports and communication for senior management and clients.